Frequently Asked Questions

How can I pay?

You can transfer payment through any of the banks below:A. KASIKORN BANK BRANCH: RAMA 3 RD.ACCOUNT NUMBER 057-1-01322-3 B. BANGKOK BANK BRANCH: CHAN RD. SAPHAN 5ACCOUNT NUMBER 219-3-01125-7

Step 1: Deposit payment to any of the bank account above

Step 2: Take a photo of payment proof and send email to the following addresses:info@ellevabeauty.com elleva@massmarketing.co.th Or LINE ID: vem7233x

Step 3: Elleva team will send tracking number (1) day after the proof of payment has been received.

Step 4: Customer to track package in EMS website http://track.thailandpost.co.th/tracking/default.aspx

How long will it take to get my purchases delivered?

Your purchases will be delivered to your specified address within 3-4 working days from the time the order was placed. Once the goods are dispatched from the warehouse, you will receive an email notification that your package is on transit. In the email, a Tracking ID is provided which you can use to track your order. In the event that you don’t receive your order after 3 days, you may call our customer service hotline at 0927862878 or 0929479015

I have difficulty in logging into the system? What can I do?

Make sure you have entered the correct email address and password. If you forgot your password, click on the “Forgot Password” icon and follow the instructions. For other concerns, please contact our customer service hotline at 0927862878 or 0929479015

Stay Beautiful and Rested,

ELLEVA TEAM