Delivery Policy

Elleva has commissioned EMS to handle your deliveries. Expect your purchases to be delivered to your specified address within 3-4 working days; however, we cannot guarantee all orders to be delivered on time due to the possibility of unforeseeable circumstances. Upon ordering, an e-mail confirmation will be sent to you. Once we have received your proof of payment we will send you another e-mail with a tracking reference number for your use in the

In the event though that delay in delivery is encountered, please note that shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the late delivery.In case that the delivery could not be received, please send a message to our LINE ellevabeauty or call our hotline 0927862878 or 0929479015

As safeguard, please inspect the product for any defects or damage before signing to confirm the delivery and remember to keep the receipt of the delivered product. In the rare instance that your item has defect, or your order is incomplete, please get in touch with our Customer Service team by emailing